
FAQs
Have Questions? We’ve Got You. Below, you’ll find answers to common questions about our products, ingredients, shipping, and more.
General Questions
What is Elija’s Nature all about?
Elija’s Nature is rooted in tradition, care, and cultural connection. We craft plant-based skincare using ethically sourced, unrefined ingredients that nourish melanin-rich skin and celebrate ancestral beauty rituals.
Is Elija’s Nature Black-owned?
Yes, Elija’s Nature is proudly Black-owned, woman-led, and rooted in heritage. Our formulations and mission are deeply inspired by the richness of African and Caribbean culture.
Who is your skincare made for?
Our products are designed for anyone who values natural ingredients, transparency, and soulful care — especially those with textured, melanin-rich skin or sensitive, dry, and reactive skin types. Everyone is welcome here.
About Our Products
Are your products safe for sensitive skin?
Yes, our formulas are crafted with gentle, plant-based ingredients. We avoid harsh chemicals and prioritize clean, nourishing blends suitable for most skin types.
Do you use artificial fragrances or preservatives?
Never. Our products are free from synthetic fragrances, parabens, sulfates, and other common irritants. Any scent comes directly from the natural ingredients we use.
Can I use your products while pregnant or breastfeeding?
Many of our ingredients are safe during pregnancy, but we always recommend checking with your healthcare provider first, especially if you have sensitivities to natural essential oils.
Where do your ingredients come from?
We source our shea butter from West African cooperatives and work with partners who share our values of fair trade, sustainability, and community upliftment.
Are your products vegan and cruelty-free?
All Elija’s Nature products are cruelty-free, and most are vegan. We ethically source unrefined shea butter and other raw ingredients from trusted women-led cooperatives.
Shipping & Orders
Where do you ship?
We currently ship within [your shipping regions, e.g. North America, the Caribbean, and parts of Europe].
If your region isn’t listed at checkout, feel free to contact us.
How long does shipping take?
Orders are typically processed within 2–4 business days. Shipping times vary depending on your location, but you’ll receive a tracking link as soon as your order ships.
Do you offer free shipping?
Yes, we offer free shipping on orders over [insert amount, e.g. $75 CAD].